Service Advisor

About Moove

Moove is building the worlds largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratizes access to vehicle ownership with a revolutionary revenue based financing model enabling underserved mobility entrepreneurs to thrive.

Mooves growth has been fueled by its global Uber partnership and support of leading investors and lenders including Uber Mubadala BlackRock MUFG and many others. With operations now spanning 19 cities across 6 continents - Africa Asia Europe North America South America and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders including Waymo and Uber. Moove is transforming mobility to make it safer more efficient and accessible to all while providing economic opportunities and supporting skills development in the mobility sector.

About the Role

As a service advisor you are accountable for the physical readiness of our fleet. Every vehicle that goes out on the road after you have inspected it and given your green signal. You are the operational backbone of our autonomous fleet and the standard you hold determines the standard the entire operation delivers.

You will work across rotating shifts in a 24/7 environment covering everything from vehicle launch support and repositioning to charging and compliance reporting. You will follow established SOPs maintain the standards the operation depends on and flag anything that does not meet them.

What Youll be Doing

Vehicle Readiness and Launch Support

• Inspect all vehicles entering the depot and assign the right action accordingly.

• Ensure every vehicle meets launch-ready standards before each shift completing all required checks and sign-offs

• Support AV troubleshooting during vehicle launch software updates and readiness checks

• Learn and utilise the operational systems used to monitor vehicle states log tasks and communicate updates across the team

Fleet Operations and Logistics

• Arrange manoeuvre and transit vehicles as required including charger setup and charging cycle management

• Respond to operational requirements as they arise across your shift prioritising safety and fleet availability at all times

• Maintaining the data of the vehicle lifecycle.

Standards Cleanliness and Compliance

• Maintain vehicle presentation and depot cleanliness in line with Moove AV UAE standards across all shifts and conditions

• Complete daily reports checklists and documentation accurately and on time in line with safety and operational requirements

• Uphold safety standards in every task and escalate anything that does not meet them

Shift and Team Contribution

• Work a rotating shift schedule covering morning evening and overnight windows 6 days on and 1 day off

• Contribute to overall shift efficiency and operational throughput by following SOPs consistently and supporting your team

• Adapt to schedule changes based on operational needs and maintain the same standard regardless of shift or conditions

What You will need for this position

• Valid UAE driving licence at least 1 year old

• Technically comfortable with modern apps digital systems and communication platforms

• Able to respond quickly and calmly in changing high-pressure or fast-paced situations

• Strong time management and reliability

• Physically able to stand walk bend and lift for extended periods across varying indoor and outdoor conditions

• Knowledge of Microsoft Office

• Fluent in English

• High school diploma or equivalent required

• Prior Autonomous vehicle experience is an advantage.
  

Key Metrics

• Every vehicle you hand over meets the launch-ready standard every time

• Your documentation is accurate complete and submitted on time

• There are zero safety or compliance gaps on your watch

• The depot runs smoothly on your shift because the fundamentals are always covered

Your team and your manager know they can rely on you regardless of shift conditions or pressure

Who Youll Be Working with

Directly reporting to our Fleet Operations Manager and closely working with our Fleet Operations Team.

About the team

Our team is collaborative positive curious and engaged. We think fast work smart laugh often and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations falsifications or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender race sexual orientation marital status religion political affiliation or any other protected characteristic.