Customer Service Representative
موقع الوظيفة:
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Job Summary
NAFFCO is looking for a Customer Service Representative to handle customer inquiries provide timely support coordinate with internal departments and ensure a high level of customer satisfaction. The role requires excellent communication coordination and problem-solving skills.
Key Responsibilities
Handle customer inquiries through phone email and other communication channels.
Provide accurate information regarding products services orders and customer requests.
Coordinate with relevant internal departments to resolve customer issues and follow up on pending requests.
Maintain accurate records of customer interactions requests and complaints.
Monitor customer requests and ensure timely responses and resolutions.
Handle customer complaints professionally and escalate complex issues when required.
Follow up with customers to ensure satisfactory resolution of their concerns.
Support the team in maintaining a high standard of customer service.
Prepare and maintain necessary reports and documentation.
Perform other customer service and administrative duties as assigned.
Requirements
Bachelors degree or relevant qualification.
Previous experience in customer service customer support or a related role is preferred.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Good coordination and follow-up skills.
Proficiency in MS Office and basic computer applications.
Ability to work effectively in a fast-paced team-oriented environment.
Customer-focused attitude with strong attention to detail.
Skills & Competencies
Customer Service
Communication Skills
Problem Solving
Coordination & Follow-up
Complaint Handling
Time Management
Teamwork
Attention to Detail
عن الشركة
1000 موظف
Headquartered in Dubai, NAFFCO FZCO is among the world’s leading producers and suppliers of top-tier firefighting equipment, fire protection systems, fire alarms, security and safety engineering systems. Aligned with our vision to become world’s no.1 provider of innovative ... اعرض المزيد
