Team Lead Customer Support

Randstad India

Full Time

Key Responsibilities Lead daily performance across CSAT AHT SLAs Productivity FCR and Transfer Rate Monitor real-time queues and partner with WFM for staffing coverage Provide floor support live monitoring and escalations Ensure schedule adherence and shift dis

Key Responsibilities Lead daily performance across CSAT AHT SLAs Productivity FCR and Transfer Rate Monitor real-time queues and partner with WFM for staffing coverage Provide floor support live monitoring and escalations Ensure schedule adherence and shift dis

Employer Active
posted 30+ days ago
Full Time
location Bengaluru - India
Apply Now
Apply Now