Technical Support Engineer (MOD)

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Job Summary

We are seeking a highly organized and motivated Technical Support Engineer to support the release of modernization elevator projects for manufacturing. The successful candidate will be responsible for reviewing project requirements ensuring technical compliance and coordinating with Sales Field Operations and Factory teams to facilitate timely and accurate order releases.

Key Responsibilities

• Review modernization (MOD) elevator projects and prepare them for Release for Manufacturing (RFM).
• Verify technical specifications layouts and configurations to ensure compliance with customer requirements and company standards.
• Coordinate closely with Sales Field Operations Engineering and Factory teams to resolve technical and commercial issues impacting order release.
• Monitor project milestones and ensure timely completion of RFM activities.
• Manage and track project documentation deviations approvals and design changes.
• Support factory inquiries and provide clarification on project requirements when required.
• Identify risks discrepancies and potential manufacturing issues and drive corrective actions.
• Maintain clear communication with all stakeholders to ensure smooth project execution.

Qualifications

• Bachelors Degree in Mechanical Engineering Electrical Engineering Civil Engineering or a related engineering discipline.
• Minimum 3 years of experience in the elevator industry preferably in modernization engineering manufacturing or project coordination roles.
• Good understanding of elevator systems components layouts and installation requirements.
• Proficiency in reading technical drawings and engineering documents.

Skills & Competencies

• Proficiency in AutoCAD with the ability to review and modify elevator layouts and engineering drawings.
• Strong organizational and time-management skills.
• Good project coordination and management abilities.
• Excellent communication and stakeholder management skills.
• Ability to work effectively with cross-functional teams including Sales Field Operations Supply Chain and Factory personnel.
• Strong problem-solving and analytical skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications

• Experience with elevator modernization projects and manufacturing release processes.
• Familiarity with ERP order management or engineering management systems.
• Knowledge of industry standards and elevator codes would be an advantage.

Key Interfaces: Sales Team Field Team Factory Engineering Supply Chain and Project Management Teams.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

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