Spa Supervisor

• Supervise the daily operations of the spa including reception treatment rooms relaxation lounges wet areas (sauna steam jacuzzi pool) fitness facilities and retail areas
• Lead motivate and coordinate a team of therapists receptionists and attendants to deliver exceptional guest service
• Ensure all treatments and services are delivered in line with brand and spa standards
• Manage staff scheduling and rotas to ensure adequate coverage during peak and off-peak hours
• Conduct daily briefings on-the-job training and performance evaluations for spa staff
• Handle guest inquiries feedback and complaints promptly and professionally escalating to the Spa Manager when necessary
• Monitor and maintain cleanliness hygiene and safety standards across all spa areas in line with UAE health and safety regulations
• Oversee inventory management of spa products amenities and equipment; coordinate with suppliers and procurement as needed
• Support the Spa Manager in achieving revenue targets through upselling of treatments packages and retail products
• Ensure all spa equipment is properly maintained and report any maintenance issues promptly
• Maintain accurate records of bookings treatments staff attendance and revenue using the spa management system
• Assist in the development and implementation of spa promotions seasonal packages and membership programs
• Ensure compliance with all licensing health and safety requirements specific to spa operations in Dubai
• Foster a professional welcoming and luxurious atmosphere consistent with a five-star hotel environment
• Step in to perform treatments or front-desk duties when required to support the team during high-demand periods

Qualifications :

• Diploma or degree in Spa Management Hospitality Management Beauty Therapy or a related field
• Minimum 35 years of experience in a spa environment with at least 12 years in a supervisory role
• Prior experience in a luxury hotel or resort spa is highly preferred; experience in a large-scale spa operation is a strong advantage
• Strong knowledge of spa treatments wellness trends and industry best practices
• Excellent leadership communication and interpersonal skills
• Fluency in English required; additional languages (Arabic Russian French etc.) are an advantage
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Knowledge of spa software/booking systems (e.g. Book4Time SpaSoft or similar)
• A genuine passion for wellness guest service and hospitality excellence
• Flexibility to work shifts including weekends and public holidays
• UAE spa/hospitality industry experience preferred; knowledge of local health and safety regulations is a plus

Remote Work :

No

Employment Type :

Full-time