SAP CRM Consultant

Are you ready to take your SAP CRM skills to the next level Were looking for a talented SAP CRM Consultant with a passion for the Utilities sector (ISU). If youre excited about optimizing customer relationships integrating cuttingedge SAP technologies and driving innovation this role is for you!

Where youll focus your expertise:

• You will design and configure SAP CRM 7.0 for key modules like Interaction Center Contract Management and Billing within the Utilities sector.
• You will ensure seamless integration between SAP CRM and SAP ISU optimizing processes such as meter reading invoicing and contract accounts.
• You will enhance the customer experience by implementing the Interaction Center (IC) and Customer Service modules to efficiently manage inquiries service orders and case management.
• You will collaborate closely with business teams to optimize CRM processes particularly in Billing and Contract Management to drive efficiency.
• You will customize BSP WebUI BAdIs Action Profiles and Partner Determination to develop tailored highimpact solutions.
• You will provide postgolive support resolving issues quickly and ensuring smooth CRM Middleware and BDoc operations.
• You will create userfriendly training materials and lead sessions to ensure endusers can easily master SAP CRM functionalities.

Qualifications :

• You have a Bachelors or Masters degree in Computer Science Information Technology Business or a related field.
• You bring over 5 years of experience in SAP CRM with at least 3 years focused on SAP CRM for Utilities (ISU).
• You have worked with SAP CRM Service Interaction Center (IC) Contract Management and Case Management and know how to apply these tools to deliver impactful solutions.
• You have a strong understanding of SAP ISU processes such as billing contract accounting (FICA) and meter management.
• You have integrated SAP ISU with SAP S/4HANA and thirdparty applications ensuring smooth system functionality.
• Youre comfortable working with ABAP BOL/GENIL WebUI BSP and Middleware for CRMISU data exchange.
• You have got handson experience with BDocs IDOCs RFCs and Web Services.
• If youve worked with SAP Fiori SAP BTP or cloudbased CRM solutions thats a bonus and will definitely set you apart!

Remote Work :

No

Employment Type :

Fulltime