Receptionist Cum Sales for Wellness Center Abu Dhabi

Location: Abu Dhabi UAE
Industry: Wellness & Fitness
Employment Type: Full-time

We are seeking a presentable customer-focused and sales-driven Receptionist cum Sales Executive to join our wellness centre in Abu Dhabi. The ideal candidate will be responsible for managing front-desk operations providing an excellent client experience promoting wellness services and driving revenue through effective upselling cross-selling and membership sales.

The candidate should have excellent communication skills a professional appearance and the ability to build strong client relationships while achieving sales targets.

Reception & Customer Service

• Welcome clients and visitors warmly maintaining a professional and welcoming reception area.
• Handle incoming calls WhatsApp enquiries emails and appointment bookings.
• Manage client registrations schedules payments invoices and daily reception activities.
• Explain the centres services packages memberships and wellness programmes to prospective clients.
• Follow up with clients regarding appointments enquiries renewals and feedback.
• Maintain accurate client records and ensure smooth daily operations.

Sales Upselling & Revenue Generation

• Promote and sell wellness services Pilates sessions fitness packages memberships and other centre offerings.
• Actively upsell premium packages membership upgrades additional sessions and complementary wellness services.
• Cross-sell relevant services to maximise revenue per client.
• Convert walk-in enquiries telephone enquiries social media leads and WhatsApp enquiries into bookings and paying clients.
• Follow up with prospective clients to close sales and encourage repeat purchases.
• Achieve monthly sales targets and contribute to the overall revenue growth of the centre.
• Inform existing clients about promotions seasonal offers new services and membership renewal opportunities.
• Maintain a database of leads and track enquiries conversions follow-ups and sales performance.
• Build long-term client relationships to improve retention referrals and repeat business.

• Previous experience in reception customer service sales or front-desk operations preferably in a wellness centre Pilates studio spa gym beauty clinic or hospitality environment.
• Proven sales skills with experience in upselling cross-selling and achieving sales targets.
• Excellent verbal communication and interpersonal skills in English; Arabic is an advantage.
• Professional well-groomed and presentable appearance suitable for a premium wellness environment.
• Strong customer service skills and a confident friendly and persuasive personality.
• Ability to handle multiple tasks manage appointments and work in a fast-paced environment.
• Basic computer skills and familiarity with booking systems CRM software and payment systems.
• Target-oriented proactive and comfortable initiating sales conversations.
• Willingness to work flexible shifts including evenings and weekends as required.

Salary commsions

Required Experience:

Junior IC