Operations Specialist

Department: Operations
Location: Abu Dhabi UAE
Work Arrangement: On-site & Field-Based
Reporting To: Operations Manager

Job Summary

Responsible for roadside assistance basic repair maintenance cleaning and exterior upkeep of autonomous delivery vehicles/robots. The role ensures quick response to field incidents and keeps the fleet safe operational and presentable.

Key Responsibilities

• Respond to vehicle breakdowns and malfunctions and perform on-site diagnosis and basic troubleshooting.
• Coordinate vehicle recovery/towing when on-site repair is not possible.
• Perform routine and corrective mechanical/electrical repairs as authorised.
• Support preventive maintenance and maintain repair/service records.
• Conduct exterior inspections minor touch-ups coating/wrap maintenance and damage reporting.
• Perform regular interior and exterior cleaning of vehicles/robots.
• Record incidents repairs parts usage and vehicle downtime.
• Coordinate with operations and charging/staging teams for vehicle availability.
• Escalate complex technical issues to engineering/technical teams.

Qualifications & Requirements

• Diploma/vocational qualification in Automotive Mechanical Electrical or related field preferred.
• Experience in vehicle maintenance roadside assistance fleet servicing or similar hands-on technical roles.
• EV robotics or autonomous vehicle experience is an advantage.
• Valid UAE driving licence and own vehicle are mandatory.
• Good hands-on troubleshooting and basic repair skills.
• Comfortable working outdoors and in field conditions.
• Good English communication skills; Arabic is an advantage.
• Physically fit and comfortable using basic tools/equipment.
• Safety-conscious responsible and detail-oriented.
• Willing to work rotational/on-call shifts.

Compensation & Benefits

• Transportation allowance provided.
• Other benefits as per company policy.