The role is accountable for the endtoend engineering operations and governance of enterprise network and security infrastructure supporting Smart City platforms. It ensures highavailability resilience and compliance across LAN/WAN security cloud and datacenter environments. The position directly influences service reliability SLA performance customer satisfaction and operational excellence acting as a senior technical authority within Managed Services Operations.
Core Responsibilities
Enterprise Network & Security Ownership Lead design implementation and lifecycle management of LAN/WAN firewalls load balancers routing switching NAC QoS VRF MPLS and cloudintegrated network services.
Advanced Operational Support Serve as L3 escalation point perform RCA drive incident resolution and ensure operational continuity across missioncritical environments.
Architecture Change & Capacity Governance Govern change management capacity planning performance analytics and compliance with enterprise standards and regulatory frameworks.
Vendor Stakeholder & Customer Management Act as SPOC for OEMs and partners manage escalations align with internal teams and ensure transparent communication with senior leadership.
Documentation SOPs & Process Excellence Develop SOPs technical guidelines DR/BCP documentation and drive continuous improvement across operations.
Technical Expertise
Networking & Routing
Cisco LAN/WAN Nexus ACI ASR
VRF MPLS OSPF BGP QoS IP Video SNMP DHCP NAC Cisco ISE
Bachelors in computer science / information systems
Proven experience in managed cloud services enterprise operations and missioncritical environments
Strong communication reporting conflict resolution and stakeholder management skills
Ability to operate in 24x7x365 environments with high pressure and rapid change
Benefits
Salary: 13-15K AED (Based on skills and experience)
Required Skills:
Enrolled in or recent graduate of a degree/diploma in Computer Science Information Technology or related field Fundamental understanding of operating systems networking and cloud-based services Strong problem-solving mindset with a passion for helping others Excellent written and verbal communication skills in English Self-motivated organized and able to thrive in a fully remote environment Basic knowledge of ticketing systems (e.g. Zendesk Freshdesk) is a plus
Required Education:
Enrolled in or recent graduate of a degree/diploma in Computer Science Information Technology or related field
Role PurposeThe role is accountable for the endtoend engineering operations and governance of enterprise network and security infrastructure supporting Smart City platforms. It ensures highavailability resilience and compliance across LAN/WAN security cloud and datacenter environments. The position ...
Role Purpose
The role is accountable for the endtoend engineering operations and governance of enterprise network and security infrastructure supporting Smart City platforms. It ensures highavailability resilience and compliance across LAN/WAN security cloud and datacenter environments. The position directly influences service reliability SLA performance customer satisfaction and operational excellence acting as a senior technical authority within Managed Services Operations.
Core Responsibilities
Enterprise Network & Security Ownership Lead design implementation and lifecycle management of LAN/WAN firewalls load balancers routing switching NAC QoS VRF MPLS and cloudintegrated network services.
Advanced Operational Support Serve as L3 escalation point perform RCA drive incident resolution and ensure operational continuity across missioncritical environments.
Architecture Change & Capacity Governance Govern change management capacity planning performance analytics and compliance with enterprise standards and regulatory frameworks.
Vendor Stakeholder & Customer Management Act as SPOC for OEMs and partners manage escalations align with internal teams and ensure transparent communication with senior leadership.
Documentation SOPs & Process Excellence Develop SOPs technical guidelines DR/BCP documentation and drive continuous improvement across operations.
Technical Expertise
Networking & Routing
Cisco LAN/WAN Nexus ACI ASR
VRF MPLS OSPF BGP QoS IP Video SNMP DHCP NAC Cisco ISE
Bachelors in computer science / information systems
Proven experience in managed cloud services enterprise operations and missioncritical environments
Strong communication reporting conflict resolution and stakeholder management skills
Ability to operate in 24x7x365 environments with high pressure and rapid change
Benefits
Salary: 13-15K AED (Based on skills and experience)
Required Skills:
Enrolled in or recent graduate of a degree/diploma in Computer Science Information Technology or related field Fundamental understanding of operating systems networking and cloud-based services Strong problem-solving mindset with a passion for helping others Excellent written and verbal communication skills in English Self-motivated organized and able to thrive in a fully remote environment Basic knowledge of ticketing systems (e.g. Zendesk Freshdesk) is a plus
Required Education:
Enrolled in or recent graduate of a degree/diploma in Computer Science Information Technology or related field