Manager – Auto Division BDM

The Manager Auto Division will be responsible for leading establishing and growing XADs Auto Division as a profit-focused business unit. The role will focus on business development service operations maintenance performance customer relationships revenue growth cost control divisional profitability and overall operational governance.

Day-to-day service execution and maintenance activities will be handled by the Operations Manager Service Maintenance Manager Maintenance Supervisor technicians admin CRM and support teams. The Manager Auto Division will ensure that the division is commercially viable operationally controlled customer-focused and aligned with XADs business objectives.

The role will be supported by XADs centralized Accounts HR Admin Procurement Logistics and Management functions..

Key Responsibilities

1. Division Leadership & Business Setup

Lead the setup structure operating model manpower plan service offerings pricing strategy and growth roadmap for XADs Auto Division.

2. Business Growth & Market Development

Identify and develop revenue opportunities from corporate customers fleet owners individual customers insurance-related work service contracts maintenance packages and strategic partnerships.

3. Client & Customer Relationship Management

Build and maintain strong relationships with customers fleet clients vendors partners and key stakeholders to support customer retention and repeat business.

4. Service & Maintenance Oversight

Oversee the performance of service operations workshop maintenance repair delivery job turnaround quality control customer handling and complaint resolution.

5. Revenue & Profitability Management

Take ownership of divisional revenue targets gross margins operating costs overhead recovery and overall profitability of the Auto Division.

6. Commercial & Pricing Control

Review and approve service pricing maintenance packages quotations discounts customer offers supplier costs and job profitability within delegated authority.

7. Operational Governance

Ensure proper SOPs are implemented for job cards inspections customer approvals estimates parts issuance repairs quality checks delivery notes invoicing and customer sign-off.

8. Resource & Capacity Planning

Coordinate with internal departments to ensure adequate manpower workshop capacity tools equipment spare parts suppliers and subcontracted support are available.

9. Risk Management

Identify and manage commercial operational customer quality safety financial procurement and cash-flow risks within the Auto Division.

10. Management Reporting

Provide regular updates to senior management on revenue profitability service volumes workshop performance customer complaints collections risks and key decisions required.

Required Experience

• 8 years of experience in automotive service workshop operations fleet maintenance auto business management or related industry.
• Minimum 3 years in a managerial or business unit leadership role.
• Strong UAE automotive service repair fleet or maintenance market experience preferred.
• Proven experience in managing revenue costs service operations customer relationships and team performance.
• Strong understanding of workshop operations maintenance services customer handling pricing vendor management and profitability control.
• Experience dealing with corporate customers fleet owners suppliers subcontractors insurance-related customers and service teams.

Qualification

• Bachelors Degree in Business Administration Automotive Engineering Mechanical Engineering Operations Management or related discipline preferred.
• MBA or commercial/business management qualification will be an advantage.
• Candidates with strong automotive service experience and proven market credibility may also be considered.

Key Skills & Competencies

Area

Requirement

Auto Business Knowledge

Strong understanding of automotive service maintenance repair operations fleet support and customer service models

Business Development

Ability to identify opportunities develop customers and build a sustainable revenue pipeline

Commercial Acumen

Strong knowledge of pricing margins cost control billing collections and profitability

Service Operations

Ability to oversee customer intake job flow workshop coordination turnaround time and delivery commitments

Customer Management

Ability to handle corporate clients fleet customers retail customers complaints and service expectations

Leadership

Ability to guide Operations Manager Maintenance Manager supervisors technicians admin CRM and support functions

Risk Management

Ability to identify and mitigate customer commercial operational technical and cash-flow risks

Strategic Thinking

Ability to define target markets service offerings growth priorities and partnership models

Reporting

Ability to prepare clear management dashboards revenue reports forecasts and action plans

Key Performance Indicators

KPI Area

Measurement

Revenue Growth

Auto Division revenue generated against approved monthly / annual target

Profitability

Gross margin and net contribution achieved or protected

Customer Growth

New customers fleet clients and service accounts developed

Repeat Business

Percentage of repeat customers and retained accounts

Service Volume

Number of jobs received completed and invoiced

Job Turnaround

Jobs completed within committed timeline

Quality Control

Repeat complaints rework and warranty-related service issues reduced

Cost Control

Spare parts labour subcontractor and overhead costs monitored and controlled

Collections

Billing collections and cash-flow risks tracked and escalated

Reporting Discipline

Monthly divisional dashboard submitted to management on time

Role Boundary

The Manager Auto Division is responsible for business growth divisional profitability customer development service strategy commercial direction operational oversight and overall performance of the Auto Division.

The role is not expected to personally handle every service job repair task or day-to-day workshop activity. Daily execution remains with the Operations Manager Service Maintenance Manager Maintenance Supervisor technicians admin and CRM team. However the Manager Auto Division must maintain enough oversight to ensure that the division remains commercially controlled operationally disciplined customer-focused and profitable.

Preferred Candidate Profile

The ideal candidate should be an automotive business professional with strong UAE market knowledge customer relationships service operations understanding and commercial maturity.

He should be able to grow the Auto Division without creating unnecessary overhead develop the right customer segments control service quality protect margins and coordinate delivery through service maintenance CRM and centralized support departments.

The candidate should not be only a salesperson and should not be only a workshop person. The role requires a balanced profile: growth-focused commercially disciplined operationally aware customer-focused and capable of leading the Auto Division as a profit center.