General Manager- Commercial Lines (Dubai)

Main Purpose of Job:

To establish lead and grow Braxtones Commercial Lines and Property & Casualty (P&C) loss adjusting business building a strong market presence and delivering high-quality technical claims and loss adjusting services to insurers reinsurers brokers and corporate clients.

Reporting To: CEO

Job Description

• Build and lead the Commercial Lines / P&C loss adjusting function including its business plan operating model and growth strategy.

• Develop new business opportunities and build relationships with insurers reinsurers brokers corporate clients and other market stakeholders.

• Lead and oversee complex commercial and P&C claims and loss adjusting assignments.

• Ensure technical quality accuracy independence and timely delivery of loss adjusting reports.

• Establish appropriate claims handling investigation reporting and quality-control standards.

• Build and manage a network of technical specialists surveyors adjusters and external service providers as required.

• Recruit develop and manage the Commercial Lines team in line with business growth.

• Manage client relationships and ensure high levels of service responsiveness and retention.

• Monitor the commercial performance of the function including revenue pipeline profitability and operational efficiency.

• Work closely with other Claims Division functions to identify cross-selling and business development opportunities.

• Ensure operations comply with applicable regulatory requirements professional standards and company policies.

• Represent Braxtone at client meetings industry events and relevant market forums.

Key Performance Indicators (KPIs)

• Achieve agreed annual revenue/new-business target for P&C loss adjusting.

• Secure new insurer portfolios/contracts and expand existing accounts.

• Establish the P&C loss-adjusting capability processes technical resources and market coverage.

• Achieve agreed gross margin/profitability target for Commercial Lines.

• Retain key accounts and develop repeat/referral business.

• Quality and timeliness of loss-adjusting reports; minimal justified client complaints/rework.

• Build the required technical team/network and develop internal capability.

• Compliance with regulatory client and internal requirements.