Field Service Engineer UAE Nationals Only

• Product Knowledge: Maintain an in-depth understanding of commercial fire protection products including fire alarms suppression systems and fire safety equipment to effectively communicate benefits to customers.

• Product Demonstrations: Conduct product demonstrations and workshops effectively communicating the benefits and features of building management systems to prospective clients.

• Technical Support: Provide technical expertise and support to clients during the sales process ensuring appropriate application of FIRE products to meet customer requirements. Remote and On-Site Field Supports to resolve Customer reported Technical Issues.

• Training and Support: Conduct Technical training sessions for clients and sales teams on product features installation and regulations related to commercial fire safety products.

• In-Service Issue Resolution: Efficient Case Reporting creation Response Resolution Feedback / Surveys.

• New Products Entry Into Service: Co-ordinate with Offering Share Alpha and BETA feedbacks prepare Technical Support and Training Plans.

• Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs and providing timely and informative follow-up.

• Compliance Awareness: Stay current with regulations industry standards and best practices in fire safety to advise clients appropriately.

• Collaboration: Work closely with Pre-Sales Sales Offering Engineering and product development teams to relay customer feedback and assist in the improvement of existing products or the development of new offerings.

• Client Engagement: Establish and nurture relationships with potential and existing channel partners End-users.

• Education: Bachelors degree in Electrical Electronics or Mechanical Engineering or a related field.

• Experience: Experience through internship in sales engineering technical support or a related field preferably working with Fire systems or similar technologies would be an added advantage.

• Analytical Skills: Strong analytical and problem-solving abilities to assess customer needs and recommend suitable products.

• Technical Aptitude: Familiarity with commercial fire safety regulations systems and product features.
  
  Work Environment:

• Primarily office-based with frequent visits to customer sites for consultations Field Supports and demonstrations.

• Some travel may be required to attend trade shows conferences or client meetings.

We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process toperform crucial job functions and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.