Executive CRM
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Monthly Salary:
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Job Summary
- Education Background - Engineer
- Language - Russian
- Act as the primary point of contact for customers throughout their ownership journey.
- Conduct outbound calls and maintain regular communication with customers regarding project milestones documentation requirements payment updates and handover timelines.
- Address and resolve customer inquiries concerns and complaints promptly and professionally.
- Build strong relationships with customers to enhance trust retention and brand loyalty.
- Ensure a consistent and positive customer experience across all touchpoints.
- Support customers during the onboarding process and ensure the collection of all required documents.
- Follow up with customers to ensure timely SPA execution and document submission.
- Assist customers with registration requirements and processes related to Dubai Land Department (DLD) and Oqood registration.
- Manage customer communications throughout key stages including:
- Booking and onboarding
- SPA issuance and execution
- Oqood registration
- Construction and project updates
- Payment milestones
- Home Inspection and Handover appointment scheduling
- Collaborate with internal stakeholders to ensure customers receive accurate and timely updates.
- Monitor and track customer requests escalations and service levels.
- Coordinate with relevant departments to ensure timely resolution of issues.
- Support customer satisfaction initiatives and contribute to improving CSAT and NPS scores.
- Gather customer feedback and provide recommendations for process improvements.
Required Experience:
Exec
About Company
Sobha Group is a multinational, multiproduct group with significant developments and investments in U.A.E., Sultanate of Oman, Qatar, Bahrain, Brunei, Tanzania and India. Established in 1976 by a first generation Indian entrepreneur P N C Menon as an interior decor ation firm under th ... View more
