Chief Steward

Success Factor:

We are seeking an experienced organised and service-oriented professional to join our team as Chief Steward. The successful candidate will lead the stewardship and service operations of a private residence or VVIP property ensuring the highest standards of presentation food and beverage service inventory control and team leadership. This role requires discretion excellent interpersonal skills and a proven track record in luxury household yacht or fivestar hotel environments.

Job Purpose:

Lead and manage all stewarding pantry and silver service activities across the property. Oversee service standards for meals events and daily hospitality; maintain inventory and care of tableware glassware and silver; coordinate with the household management team to ensure seamless operations; and supervise train and mentor stewarding staff to deliver exceptional discreet service at all times.

Principal Accountabilities

• Manage and coordinate all stewarding and service activities including formal dining banquets and private events to the highest standards.

• Supervise coach and develop the stewarding team; set daily duties monitor performance and ensure consistent adherence to service protocols.

• Plan and execute formal table service and beverage service (including silver service plated and buffet styles) with attention to international etiquette and presentation.

• Maintain care cleaning and polishing schedules for silverware fine china crystal and specialised glassware; ensure appropriate storage and handling procedures are followed.

• Oversee pantry operations and mise en place for meals and events; ensure timely set-up service and clearing with minimal disruption to household routine.

• Manage procurement and stock control for stewarding supplies consumables and service equipment; maintain accurate inventory records and conduct regular stocktakes.

• Ensure compliance with health safety and hygiene standards in all stewarding and service areas; report and resolve any risks or nonconformances promptly.

• Coordinate with the Property Manager Head Chef and other departments to plan menus service requirements and staffing for events and travel.

• Provide discreet anticipatory service to residents and guests; respond professionally to requests and preferences while maintaining confidentiality at all times.

• Prepare and maintain service schedules checklists and training materials; ensure all documentation is up to date and available for audits.

• Recruit rostering and performance manage stewarding staff; ensure adequate cover for daily operations and special functions.

• Assist with travel preparation packing of service items and coordination of catering or remote service requirements when required.

• Perform other duties as assigned by the Direct Manager to support smooth household operations.

Skills & Experience Required

• Minimum 8 years experience in stewarding butlering or senior service roles within private households luxury yachts fine dining or fivestar hotels.

• Proven leadership experience with the ability to train mentor and motivate a small team to deliver consistent highquality service.

• Indepth knowledge of formal dining service styles table settings silver service wine and beverage service etiquette.

• Strong organisational skills attention to detail and the ability to prioritise tasks in a dynamic environment.

• Experience in stock control procurement and inventory management for stewarding supplies and service equipment.

• Excellent communication skills in English both written and verbal with a professional and discreet manner.

• High standards of personal presentation and grooming appropriate to VVIP service environments.

• Commitment to confidentiality integrity and respect for household privacy.

• Flexibility to work variable hours including evenings weekends and when on call for special events or travel.

• Formal training or certification in hospitality stewarding or butlering is desirable but not essential.

Additional Information

• Opportunity to work within a prestigious private environment with a focus on personalised discreet service.

• Competitive remuneration and benefits appropriate to experience and the roles responsibilities.