Help Desk
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy Maintain MIS to ensure 100% Service Quality.
Key Accountabilities of the role
- Maintain accurate log for the walk-in customers
- Ensure TAT is adhered to and where possible exceed customer expectations
- Sales support
- MIS maintenance for requests
- Updating cases in the system timely manner
- Ensure compliance with bank policies
Results Required
- Accurate MIS system
- Ensure customer queries are resolved with agreed TAT
- Deliver professionalism when dealing with customers and other departments
Specialist Skills / Technical Knowledge Required for this role:
- Pro active and very energetic
- Customer service skills in order communicate and to handle walk in customers
- Display flexibility in dealing with clients and other team members
- Fluency in Arabic and English
- Excellent communication skills
- Highly organized
Previous experience required (if any)
- Previous banking experience in similar role
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Welcome to Abu Dhabi Islamic Bank. Our bank offers many of the world's leading financial and banking services. Learn more about us through our website.
