Incident Manager
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location: Abu Dhabi UAE
Employment: Full Time
Industry: AI and IT Company
Sector: Government Entity
Contract: 1 year extendable
Experience: 57 Years
Role Overview
Manages high-priority and major incidents to restore service quickly and minimize business impact.
Key Responsibilities
Coordinate L1/L2/L3 teams and vendors
Manage incident SLAs and aging tickets
Lead major incident calls and communications
Produce incident reports and analytics
Continuously improve incident management processes
Required Skills & Certifications
ITIL 4 Specialist: Drive Stakeholder Value (DSV)
Major Incident Management expertise
ServiceNow / Jira SM / Remedy
Strong crisis management and communication skills
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
