About Us
Ready to rock the future with us At Hellmann we put our people at the heart of everything we do because for us relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring Entrepreneurial Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 14.000 employees in more than 241 locations worldwide.
For the better. Together.

About the Job

• Customer Excellence & Regional CE Leadership Own the end-to-end customer journey across IMEA from quote through delivery and invoice. Set and enforce regional service standards. Conduct customer site visits CE reviews and escalation resolution for strategic accounts. Represent the IMEA customer voice to regional global product and technology teams. Drive measurable adoption of customer-facing digital tools (Smart Visibility reporting dashboards customer portal).

• Customer Implementation (CI) Lead the regional CI practice: structured onboarding from commercial handover to steady-state operations. Own the implementation methodology (from RFQ to Customer Performnace lifecycle EDI/API connectivity SOP creation Operator Training go-live validation and hypercare. Measure and continuously improve implementation speed and quality. Partner with Sales to compress time-to-revenue on new wins.

• Operational Account Management (OAM) Direct leadership of OAM teams across IMEA. Own account assignment service tiering QBR cadence and exception management for the regions key accounts. Build the model where OAMs operate as strategic advisors proactively managing account health rather than reacting to failures. Track and report OAM coverage account health scores and operational KPIs to regional and global leadership.

• Digital Enablement & Innovation

  Govern the IMEA digital product portfolio in coordination with the regional IT VP and global CIODO office. Prioritize and deliver the digital roadmap together with OpsEx and IT with measurable ROI. Drive continuous improvement across operational processes using digital tools and automation (e.g. RPA OCR) Identify and deploy technology that directly improves CI and OAM performance automation AI-assisted exception detection milestone reporting and customer communication.

• People Leadership Build coach and develop CI specialists and Operational Account Managers across IMEA. Define hiring standards capability frameworks and development paths for both functions.

About You

• 12 years in digital transformation technology or CE leadership.
• Minimum 5 years at senior level in logistics or supply chain.
• Proven track record delivering large-scale digital programs.
• Experience with freight forwarding platforms (CargoWise TMS APIs).
• Bachelors in Technology Business or Engineering; MBA preferred.

About our Benefits

• A strong Team Spirit and a lot of fun together

• A safe multi-cultural and inclusive environment

• Individual opportunities for growth and development

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender age any disabilities religion ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes then click APPLY!