Spa Supervisor for a Thai Spa Salon Europe

Apt Resources is looking for a Spa Supervisor to oversee the daily operations of a reputable Thai massage salon in Montenegro Europe. The role combines team supervision and hands-on spa treatment responsibilities ensuring high service quality hygiene and smooth day-to-day operations.

The ideal candidate will supervise Spa Therapists coordinate schedules and treatment assignments support staff performance and ensure that all salon standards and procedures are consistently followed.

Key Responsibilities

• Supervise and coordinate the daily activities of Spa Therapists.
• Prepare and manage staff rosters shifts days off and daily therapist assignments based on operational requirements and appointment schedules.
• Monitor staff attendance punctuality grooming conduct and overall performance.
• Ensure treatments are delivered consistently and in accordance with established Thai spa techniques treatment protocols and service standards.
• Monitor the quality of treatments and provide ongoing guidance coaching and support to Spa Therapists.
• Assist with the training onboarding and development of new and existing team members.
• Perform Thai massage body massage and other spa treatments according to qualifications and operational needs.
• Provide treatment coverage during busy periods staff shortages or when required by the appointment schedule.
• Coordinate therapist availability and treatment allocation to ensure efficient utilization of the team and smooth appointment flow.
• Monitor guest satisfaction and professionally address service-related requests feedback or complaints.
• Ensure treatment rooms and spa areas are properly prepared and maintained according to established cleanliness hygiene health and safety standards.
• Monitor spa products treatment supplies linen and other operational materials and coordinate replenishment requirements.
• Ensure appropriate and cost-conscious use of spa products and supplies by the therapist team.
• Conduct regular operational checks to ensure compliance with salon procedures and standards.
• Maintain clear communication between Spa Therapists and management regarding daily operations staffing performance and guest-related matters.
• Support management with the implementation of operational procedures service improvements and quality standards.
• Promote a professional respectful and collaborative working environment and lead the team by example.
• Together with the Operations Manager develop and adjust evaluation and motivation programs.

• Previous experience as a Spa Supervisor Senior Spa Therapist or similar position.
• Strong hands-on experience in Thai massage and body treatments.
• Previous experience supervising or coordinating a team of Spa Therapists.
• Experience preparing staff rosters and organizing daily operational schedules.
• Good knowledge of spa operations treatment procedures hygiene standards and guest service.
• Strong organizational communication leadership and problem-solving skills.
• Ability to balance supervisory responsibilities with hands-on treatment duties.
• Good command of English.
• Relevant spa therapy/massage qualifications or certifications preferred.

Salary: Europer month with shared accommodation and a round-trip flight ticket to/from Montenegro provided.

Required Experience:

Manager