Job Description Summary

Job Description

Key Responsibilities

• Operational Execution: Own the preparation execution and closeout of I&LES repair projects. Ensure technical adherence to repair scopes and drive on-time delivery.
• Regional Resource Management: Optimize crew composition by matching employee skills availability and performance data to job requirements. Monitor bench costs utilization and training statuses to drive productivity.
• People Lifecycle Management: Manage the full employee journey for the field team including performance evaluations career pathing training requirements and talent development reviews. Resolve daily personnel needs conflicts and mobilization concerns as the primary point of contact.
• Talent & Development: Recruit hire and manage performance for field personnel. Partner with Training Managers to coordinate career development and ensure EHS compliance/certification currency.
• EHS & Quality Oversight: Act as the primary driver for on-site EHS and Quality compliance. Conduct site audits lead EHS stand-downs and oversee the resolution of technical issues during outages.
• Resource Strategy: Develop short and long-range resource plans based on regional outages. Partner with internal stakeholders (Service Leaders Immigration EHS) to ensure team readiness mobilization and equipment logistics.
• Customer & Stakeholder Management: Serve as the single point of contact for outage planning and issue escalation. Manage relationships with both internal customers (Service Leaders) and external site stakeholders.
• Continuous Improvement: Analyze post-outage data and customer feedback to drive cost-reduction initiatives and improve future satisfaction.
• Commercial Support: Act as the technical voice of the field in commercial discussions. Support Sales teams by providing technical scopes estimates for potential opportunities and insights into future service needs identified during inspections.

Required Characteristics

• Bachelors degree from an accredited university or college (or equivalent professional experience in field services/maintenance).
• Minimum 7 years of experience in Field Services Service Center repairs Resource Management Operations Management or power generation maintenance.
• Strong English proficiency (written and spoken).
• Ability and willingness to travel across the MEA region (up to 20% as required by outage seasons).

Desired Characteristics:

• Proven experience in project management and/or site leadership for large-scale rotating equipment outages.

• Deep technical understanding of I&LES including NDT (Non-Destructive Testing) and Robotic or boroscopic inspection
• Turbine and Generator inspection & Repair Experience
• Prior experience managing cross-cultural remote or international teams within the MEA region.
• Strong financial acumen (budget ownership cost-out strategies and billing processes).
• Demonstrated ability to work in a matrix organization influencing peers and external partners.
• LEAN or Six Sigma certification/experience.
• Excellent interpersonal coaching and conflict-resolution skills.

Additional Information