Delivery Hero
PurposeTo maintain and enhance rider support standards compliance and performance quality across the rider support and ensure agents meet operational KPIs and rider experience expectations.KEY ACCOUNTABILITIES AND ACTIVITIESQuality AssuranceLead and supervise the quality assurance act
PurposeTo maintain and enhance rider support standards compliance and performance quality across the rider support and ensure agents meet operational KPIs and rider experience expectations.KEY ACCOUNTABILITIES AND ACTIVITIESQuality AssuranceLead and supervise the quality assurance act